Values & Culture

Woolton Vets’ values and behaviours

Here are the guiding principles and values of Woolton Vets. They enable our team to work cohesively towards our common goals, and create a happy, inclusive workplace.


We value one another, we are non-judgemental, and we treat people and pets with dignity and professionalism. We show respect for clients’ time, and each other’s, by keeping good time and being punctual. We are kind and caring to every person and every pet that we encounter. We show empathy, compassion and understanding.


We build trust through responsible actions and authenticity. We act with uncompromising honesty and integrity in everything we do. We take ownership of our mistakes, and we learn from them.


We understand that we achieve more through collaboration and teamwork. We are dependable, helpful, and supportive of one another. We are mindful of our colleagues’ workload, emotions, responsibilities, and time. We work with openness and most importantly, we enjoy our work and try to have fun along the way.


We take pride in the appearance of the practice and of ourselves. We are professional both in the way we dress, and in the way we present ourselves. We pay attention to detail and work to the highest standards of cleanliness and hygiene.


We know that we better understand the needs of our colleagues, our patients, and our clients through good listening and communication skills. We communicate in a way that is welcoming and efficient, to deliver the highest standards of customer care. Effective communication supports an inclusive working environment where everyone feels valued.