Appointment Policy

Missed Appointment and Cancellation Policy

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our team, but also our other clients and patients. For these reasons please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. We understand that you may need to move and cancel appointments due to unexpected changes but we ask out of respect and understanding to our fellow clients and patients, please call the practice as soon as you know you will not be able to attend your appointment.

If cancellation is necessary, we request that you call with as much notice as possible. Appointments are in high demand, and your advanced notice will allow another patient to access that appointment time.

Late Cancellations/failed to keep appointments.

A cancellation is considered late when the appointment is cancelled less than 3 hours before the appointed time.

A failed to keep appointment is when a patient misses an appointment without cancelling.

Late Cancellations/failed to keep appointment charges.

For clients that have failed to arrive for two appointments within a 6-month period we will require pre-payment of their consultation fee at the time of booking any future appointments or unfortunately we will be unable to secure an appointment for them.
This would be non-refundable if the client does not attend this appointment.

For those who have failed to arrive for two appointments within a 6-month period and would like to book in for a nurse consultation that is included as part of our membership plan, we will request a £10 holding fee. This £10 holding fee will be needed to secure any future nurse appointments and will be refunded once they have attended, however, this holding fee will be non-refundable should they fail to attend their appointment. If the appointment is attended then the holding fee will be reimbursed to the client.

Clients who have failed to cancel a surgical or inpatient procedure on two occasions will be required to pay 100% of the estimate to secure any further surgical appointments. Should the client fail to keep this appointment we reserve the right to withhold a proportionate amount of this deposit, based upon the length of the procedure, to cover overheads and the loss of professional time.